Privacy policy
PRIVACY POLICY – FITMUSIC
POINT 1: INTRODUCTION AND DATA CONTROLLER
1. Introduction
At FitMusic, we respect and protect the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, make a purchase, or use our digital services.
FitMusic operates as a sales platform for digital audio products and personalized music services intended for professional use in Indoor Cycling classes.
By using our website or purchasing our products, you are accepting the practices described in this Privacy Policy.
2. Data controller
The controller of personal data is:
FitMusicOwner:
FitMusicContact Email: support@fitmusic.fitCountry of Operation: Colombia
FitMusic is responsible for ensuring that personal data is treated securely, confidentially, and in compliance with applicable data protection regulations.
POINT 3: PERSONAL DATA WE COLLECT
FitMusic collects only the personal data necessary to properly operate the store, process payments, deliver digital products, and provide customer support.
The data we may collect includes:
3.1 Data provided directly by the user
When you make a purchase, register, or communicate with us, we may collect:
1. Name and surname
2. Email address
3. Contact Information
4. Billing Information
1. History of purchases and purchased products
3.2 Payment Information
Payments are processed through secure third-party payment platforms. FitMusic does not store banking information or complete credit or debit card information.
Payment platforms may collect and process data in accordance with their own privacy policies.
3.3 Technical and usage information
We may automatically collect:
1. IP Address
2. Device Type and Browser
3. Operating System
4. Pages visited within the site
5. Basic Content Interactions
This information is used for statistical, security, and service improvement purposes.
3.4 Cookies and similar technologies
FitMusic uses cookies and similar technologies to:
1. Ensure the proper functioning of the site
2. Remember user preferences
3. Analyze website usage
The use of cookies is described in more detail in the relevant section of this Privacy Policy.
3.5 Data related to digital products
In connection with the purchase and download of digital products, we may record:
1. Purchase confirmation
2. Date and time accessed or downloaded
3. Type of product purchased
This information is used exclusively for access management, support, and license control.
ITEM 4: USE OF PERSONAL INFORMATION
FitMusic uses the personal data collected exclusively for the necessary purposes related to the operation of the store, the delivery of digital products and the provision of professional services.
Personal data may be used for the following purposes:
4.1 Purchase Processing and Product Delivery
1. Process payments and confirm transactions
2. Provide access to purchased digital products
3. Manage downloads and usage licenses
4. Issue proof of purchase
4.2 Communication with the user
1. Send purchase confirmations
2. Respond to inquiries or support requests
3. Provide information related to products or services purchased
4.3 Improving Service and User Experience
1. Analyze website usage
2. Improve store functionality, design, and performance
3. Optimize the shopping and browsing experience
4.4 Security and fraud prevention
1. Detect and prevent fraudulent activity
2. Protect the integrity of the website and payment systems
3. Comply with legal and regulatory obligations
4.5 Informational and commercial communications
With your consent, FitMusic may send communications related to:
1. New Products
2. Updates
1. Relevant content for Indoor Cycling instructors
You may unsubscribe from these communications at any time.
4.6 Legal compliance
Personal data may be used where necessary to:
1. Comply with legal obligations
2. Respond to requests from competent authorities
3. Enforce our legal rights
POINT 5: SHARING DATA WITH THIRD PARTIES
FitMusic does not sell, rent or trade the personal data of its users.
However, in order to properly operate the store and provide our digital services, some personal data may be shared with trusted third parties, solely for the purposes described in this Privacy Policy.
5.1 Ecommerce Platform
FitMusic uses Shopify as an eCommerce platform.
Shopify provides the technical infrastructure that enables:
1. Hosting the website
2. Manage digital products
3. Process orders
4. Manage user accounts
Data stored by Shopify is governed by its own privacy policies and security measures.
5.2 Payment Providers
Payments made on FitMusic are processed through secure third-party payment providers.
These providers may collect and process payment information necessary to complete the transaction, in accordance with their own privacy policies.
FitMusic does not store sensitive financial information.
5.3 Technical and operational services
We may share limited information with vendors who help us operate the site, such as:
1. Analytics and metrics services
2. Email Services
3. Customer Support Tools
4. Digital Content Storage and Delivery Services
These providers only have access to the information necessary to fulfill their function and are obliged to protect it.
5.4 Legal obligations
FitMusic may disclose personal data when required to do so by law or competent authorities, or when necessary to:
1. Comply with legal obligations
2. Protecting our rights
3. Ensure the security of the platform and users
POINT 6: USER RIGHTS
FitMusic users have the right to know, update and control the use of their personal data, in accordance with the applicable data protection regulations.
The user may exercise the following rights:
6.1 Access to information
Request information about the personal data that FitMusic has stored and how it is used.
6.2 Rectification
Request the correction or updating of personal data that is inaccurate, incomplete or outdated.
6.3 Elimination
Request deletion of your personal data when:
1. are no longer needed for the purposes for which they were collected
2. The user withdraws their consent
3. There is a legal obligation to do so
The deletion of data may affect access to purchased digital products.
6.4 Objection and limitation
Object to the use of your personal data for specific purposes, such as commercial communications, or request the limitation of processing in certain cases.
6.5 Withdrawal of consent
Withdraw the consent granted for the processing of personal data at any time, without retroactive effects.
6.6 Exercise of rights
To exercise any of these rights, the user may contact FitMusic via email:
support@fitmusic.fit
FitMusic will respond to requests within the deadlines established by the applicable regulations.
POINT 7: INFORMATION SECURITY
FitMusic takes reasonable technical, administrative, and organizational measures to protect users' personal data from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures include, but are not limited to:
1. Use of platforms and vendors with recognized security standards
2. Data transmission via secure connections
3. Restricted Access to Personal Information
4. Regular updating of systems and tools
However, no data transmission or storage system on the Internet is completely secure. FitMusic cannot guarantee absolute security, although FitMusic is committed to applying the best practices available to protect the information.
The user acknowledges and accepts these risks inherent in the use of digital services.
ITEM 8: CHANGES TO THIS POLICY AND CONTACT
FitMusic reserves the right to modify or update this Privacy Policy at any time, in order to reflect changes in our practices, services, or legal requirements.
Any modifications will be published on this page, indicating the date of the last update. Your continued use of the Website or Services after such changes will constitute acceptance of the updated Privacy Policy.
Contact
If you have questions, requests, or concerns related to this Privacy Policy or the processing of your personal data, you may contact us at:
e-mail: support@fitmusic.fit